A CSR is someone who deals with your customers on a daily basis. With every customer interaction they’re representing your business and your brand.
That’s why it’s important to hire exactly the right CSR for your team. They should be a cultural fit and match for your service. They should be inspired by your offer and feel naturally compelled to share your wonderful company with any customer they encounter.
CSR Must Haves
- Lovely Telephone Persona
- Friendly Nature and Willing Attitude
- Data Entry Ninja
- Efficient & Organized
- Excellent Verbal & Written English
- Tech Savyy
- Perform Calmly Under Pressure
- Solutions Oriented